Terms and Conditions Governing the Issuance and the Use of the UnionBank Credit Card


  1. DEFINITION OF TERMS- As used herein, the following definitions will apply:
    1. "Bank" shall refer to UnionBank of the Philippines
    2. "Card Account" means the Credit Card Account opened by the Bank for the purpose of entering all credits and debits and received or incurred by the Primary Cardholder and the Supplementary Cardholder, if any, under these Terms and Conditions.
    3. "Card" means, as appropriate, a Mastercard or Visa Card issued by UnionBank of the Philippines.
    4. "Cardholder" means an individual to whom a Card bearing that individual's name is issued by the Bank and includes the Primary Cardholder and any Supplementary Cardholder. ('I', 'Me', 'My' and 'Myself' shall refer to the Cardholder)
    5. "Card Transaction" means the purchase of goods and/or service, benefits and reservation (including without limitation any reservation made by the Cardholder for air, ship, rail, motor or other transportation or hotel or other lodging or accommodation or other transportation, rental or hire, whether or not utilized by the Cardholder) and/or receiving Cash Advances by the use of the card number or in any other manner including without limitation, mail, telephone or facsimile orders or reservations authorized or made by the Cardholder, regardless of whether a sales slip or Cash Advance form or other voucher or form is signed by the Cardholder.
    6. "Cash Advance" means any amount obtained by use of the Card, the card number, or in any manner authorized by the Cardholder, from the Bank or any other financial institutions for debit to the Card Account.
    7. "Charges" means amount payable by the Cardholder arising from the use of the Card or the card numbers under these Terms and Conditions and includes without limitation all Card Transactions, fees, Interest Charges, Late Payment Charges, additional expenses, damages, legal costs and disbursements, which will be debited to the Card Account and form part of the Current Balance.
    8. "Credit Limit" means the maximum debit balance permitted by the Bank of the Card Account for the Primary Card and the Supplementary Card, if any, and notified to the Primary Cardholder from time to time.
    9. "Statement Balance" or "Total Outstanding Balance" means the total debit balance (inclusive of all Charges which shall be debited to the Card Account) outstanding on the Card Account payable to the Bank according to the Bank's records as of the Statement Date. This may not include unbilled charges such as but not limited to any installment billed as of the statement cut-off date.
    10. "Interest Charges" means amount payable by the Cardholder representing cost for borrowing from or availing of the credit card line.
    11. "Late Payment Charges" means amount payable by the Cardholder representing penalty for not paying card usages and charges on or before the Payment Due Date.
    12. "Merchant Affiliates" means any corporate entity, person or other establishments supplying goods and/or services who accepts the Card as a mode of payment or reservation by the Cardholder.
    13. "Minimum Amount Due" is either Php400 or 4% of the Total Outstanding Balance whichever is higher, in addition to installment amortization/s due for the month and any amount in excess of my credit limit and/or past due amount including system-generated interest and charges.
    14. "Payment Due Date" means the date specified in the Statement of Account by which date, payment of the Current Balance or any part thereof or the Minimum Amount is due to be made to the Bank.
    15. "Posting Date" means the date by which a Card Transaction is posted onto the Card Account.
    16. "Primary Cardholder" means a person other than a Supplementary Cardholder who is issued a Primary Card and for whom the Card Account is first opened by the Bank.
    17. "Statement Date" means the date by which the Statement of Account is generated.
    18. "Statement of Account" means the Bank's monthly or periodic statement sent to the Cardholder showing particulars of the Current Balance payable to the Bank.
    19. "Supplementary Cardholder" means the person who has been issued a Supplementary Card
    20. "Online Application" means having applied for a UnionBank Credit Card from digital channels such as but not limited to UnionBank's website.
    21. "Transaction Date" means the date by which a Card Transaction is completed.
    22. Unless the context requires otherwise:
      1. Words denoting one gender shall include all other genders;
      2. Words denoting the singular shall include the plural and vice versa;
      3. Words importing persons shall include a sole proprietor, individual partnership firm, company, corporation or other natural or legal person whatsoever.
  2. THE CARD – The Card remains the Bank's sole property and is not transferable. At the Bank's sole discretion, the Bank may suspend, terminate or cancel my Card privileges in the Philippines and abroad, at any time for any reason, with or without cause, and without need for prior notice to me. The Bank shall be held free and harmless from any loss suffered by me by any reason of such suspension, termination or cancellation. Continued use of my Card in case of termination or non-issuance of replacement Cards shall be deemed as fraudulent. If for any reason my right to use the Card is revoked, all my privileges shall be terminated and my entire obligation incurred using the card shall become due and demandable. The Bank shall be held free and harmless from any liability due to any dispute that may arise from my refusal or failure to replace the card or whatever reason as advised by the Bank. Advice to replace the Card may be in any medium, but not limited to the following: telephone, e-mail, writing, and SMS.
  3. CARD DELIVERY – I shall be liable for any card availment/s or usages thereafter as a result of such delivery and hereby hold the Bank free and harmless from any liability whatsoever for delivering my card as authorized herein.
    1. For Online Applications: In choosing to apply online, I agree to personally receive my approved card. The card will only be released by your official courier upon my presentation of a government-issued identification card with picture for proper identification.
    2. For All Other Applications: In choosing my residential address for my card delivery, I fully authorize the Bank's official courier to release, in my absence, my approved card to any member of the household upon presentation of an identification card with picture and authorization letter. In choosing Office Address for my card delivery, I fully authorize the Bank'sofficial courier to release, in my absence, my approved card to my co-workers, secretaries or to our desk receptionist upon presentation of a government-issued identification card with picture for proper identification.
  4. VALIDITY OF CARD – The Card is accepted worldwide and shall remain valid until the last day of the Month indicated thereon unless earlier terminated, voluntarily cancelled or returned by me or I use my replacement card. The Card shall be automatically replaced one (1) month before the last day of the month indicated on the latest card. The replacement of the card shall be at the Bank's sole discretion. If my Card is not replaced, the whole obligation becomes due and demandable.
  5. LOST AND STOLEN CARD – In the event that my Card is lost or stolen, I shall immediately report the loss to the Bank by calling the 24-hour Customer Service Center at telephone number (632) 8841-8600 if I am in Metro Manila or at Domestic Toll Free number 1-800-1888-2277 outside Metro Manila or at Universal Toll Free number IAC+800-8277-2273 (USA, NETHERLANDS, SPAIN, SWITZERLAND, MALAYSIA, AUSTRALIA, SINGAPORE, JAPAN, KOREA-KOREATEL, KOREAL-ONSE, ISRAEL) outside the Philippines. The Lost Card Protection feature absolves me from any financial liability in case the Card is used for fraudulent purposes but only from the time the loss was reported to the Bank. The Bank can charge me a Lost Card Replacement Fee of Php400.00 to cover the processing of the replacement card.
  6. STATEMENT OF ACCOUNT – The Bank shall give me a monthly Statement of Account enumerating my outstanding obligations. In case I do not receive the said Statement, I shall immediately inform the Bank of such fact. The Bank shall charge me a Statement of Account Reprinting fee of Php300.00 per statement. In the event of any error appearing in my Statement of Account, I hereby agree to notify the Bank of said error immediately and in writing. If no error is reported within thirty (30) calendar days from Statement Date, I agree and confirm that the Bank can conclusively consider the Statement of Account as true and correct. The Statement of Account shall form an integral part of this Agreement. 

    If I choose to have my Statement of Account sent via e-mail to my duly designated e-mail address, I will hold myself responsible for its confidentiality. I will likewise hold the Bank free and harmless from any liability from any unauthorized access or viewing of my Statement of Account to my given e-mail address. For this purpose, the Bank's advice that they sent my Statement of Account via e-mail as shown in its e-mail confirmation registry shall be final and conclusive on me, and I agree not to dispute the receipt of my Statement of Account sent by the Bank via e-mail at my request.

    In the event that I intend to dispute a transaction/s in my Statement of Account, I hereby agree to notify the Bank immediately in writing within thirty (30) calendar days from my Statement Date. Should my dispute require the retrieval of original documents from the Bank, the Bank can charge me a Retrieval Fee of Php200 per transaction slip in the event that my dispute is invalid.
  7. CREDIT LIMIT – The Bank shall have the sole discretion to determine the amount of my Credit Limit. I will be given a Credit Limit expressed in local currency (Philippine Peso), inclusive of Cash Advance limit, which will be my maximum allowable outstanding balance at any given time. My Credit Limit will be shared by all my Supplementary Cardholder/s. I hereby agree that the Bank reserves the right to approve or deny authorization if I exceed my approved Credit Limit. In addition, you will automatically charge me with an Overlimit Fee if you authorize my transaction or if overlimit is caused by system-generated interest and charges from my balances. The excesses may be brought about by a retail transaction, Cash Advance or accumulated interest/late charges billed on my Card Account. The amount exceeding my Credit Limit shall become due and demandable without prior notice and the credit privileges shall be suspended immediately without prior notice pending full settlement thereof.

    The Bank may reduce my Credit Limit and Cash Advance limit and I will be duly notified of such reduction prior to its implementation. Should the outstanding balance exceed the reduced credit limit, the excess shall become immediately due and demandable without the need of further notice or advice.
  8. CUSTOMER SERVICING – I understood that by using the Bank's 24-hour phone facility in relation to my Card Account/s, the Bank may, at its sole option and discretion, tape or otherwise record all my telephone instructions. I likewise understand and agree that such taped or recorded instructions may be used by the Bank against me or any third party, for any purpose particularly, as evidence in any proceeding, judicial or administrative. Furthermore, I authorize the Bank to communicate with me through electronic means, included but not limited to Short Messages (SMS), at any permissible time under government rules and regulations for whatever purpose related to my Card Account. I allow the Bank to notify me electronically, included but not limited to Short Message Service (SMS), using the mobile number and/or electronic address shown in the Bank's record at any permissible time under government rules and regulations. Moreover, I shall hold Myself responsible for the electronic notifications the Bank sends me. As such, I hereby declare the Bank free and harmless from any liability if the information contained in the electronic notification is, by any means, accessed by any person other than myself.
  9. MERCHANT AFFILIATES – I will not hold the Bank responsible if my Card is not honored by any Mastercard/Visa-affiliated merchant for any reason whatsoever. I will hold the Bank free and harmless from any claim for damages as a result of the failure of any Mastercard/Visa-affiliated merchant to honor my Card. Furthermore, I will not hold the Bank responsible for any defective product or service purchased through the Card. The existence of a claim or dispute with a Mastercard/Visa-affiliated merchant shall not relieve me of my obligation to pay any and all charges which I incurred through the use of my Card.
  10. LIMITATIONS – I hereby agree not to use my Card for the purchase of items/goods the importation of which into the Philippines of which is subject to the provisions of BSP Circular No. 1389 and all other circulars, laws, rules and regulations pertaining to importation. Likewise, I hereby agree that the proceeds of my Cash Advance availments abroad shall not be used for foreign investments or the payment of foreign loans in violation of BSP Circular No. 1353.
  11. SUPPLEMENTARY CARDS – If a Supplementary Card is issued upon my request, I shall be unconditionally liable (as primary obligor and not merely as surety) for all the charges made on the said Card including but not limited to interest and non-refundable fees and other charges which shall be promptly and fully paid by me. Should I request for the cancellation of my Supplementary Card, I agree and bind myself to pay and be liable for purchases made through Card even after the request for cancellation thereof and until such time that said Card shall have been surrendered by me to the Bank, thus preventing its effective use.
  12. ASSIGNMENT AND WAIVER – I hereby agree that the Bank may assign, discount or otherwise transfer part or all its rights and/or obligations under the Card without the need to notify or seek my consent.
  13. DISCLOSURE – The Bank may at all times acquire, exchange and/or release information obtained from my Card Account to any third party and I hereby hold the Bank free and harmless from any liability that may arise from such disclosure. Likewise, in the event that my account becomes delinquent or past due, the Bank shall inform me in writing such referral to a collection agency, or the transfer of my account/case from one collection agency to another, at least seven (7) days prior to the endorsement of my account/case. The notice shall include the full name of the collection agency and its contact details. Furthermore, I authorize the Bank to investigate the information provided by me from whatever sources it may consider appropriate. I understand that falsifying any of the information is sufficient ground for legal action and the cancellation of my application.
  14. CONSENT FOR PROCESSING AND SHARING OF PERSONAL DATA/INFORMATION - I hereby authorize and consent to the processing, sharing and/or transferring by the Bank of my Personal Data as this term is defined under the Data Privacy Act and its Implementing Rules and Regulations ("DPA IRR") and all other issuances of the National Privacy Commission (NPC), or otherwise, relating to my account/s to any of the following for any of the specified purposes which in all cases are in compliance with or pursuant to the Bank's legal or contractual obligations: (i) government regulatory agencies, credit information/investigation companies, financial institutions, credit bureaus, other banks, credit card companies, loyalty program partners, consumer reporting or reference agencies such as Credit Card Association of the Philippines, Bankers Association of the Philippines, Credit Information Corp., and the Transunion Credit Bureau for the purpose of credit investigation, consumer reporting, or for reports of my credit history and account updates; (ii) third persons, correspondent banks, service providers and entities as the Bank deems necessary, to enable the Bank to service my account/s and to provide all the existing features of my account/s, the Bank products, services, facilities and channels, and any future enhancements thereto or to assist the Bank in the processing of my data, including its collection, recording, organization, storage, management, protection, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction; (iii) third parties engaged by the Bank or by its subsidiaries or affiliates for the purpose of direct/indirect marketing to offer selected products and services which may interest me unless specifically instructed otherwise in writing; (iv) insurers, insurance brokers, or providers of deposit or credit protection or protection against all kinds of risks; or (v) regulatory authorities when such other persons or entities the Bank may deem as having authority or right to such disclosure of information as in the case of regulatory agencies, governmental or otherwise, which have required such disclosure from the Bank and when the circumstance so warrant.

    I understand that Personal Data/Information refers to any information, whether recorded in a material form or not, from which my identity is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify me. I am fully aware that the Bank collects my personal information from any of the following sources: 1) Personal Information Sheet or other form duly accomplished by me as requested by the Bank; 2) information collected about me when I contact the Bank or the Bank contacts me through the hotline, via email, mobile applications or services, online platforms and otherwise; and) information collected about me from other commercially available sources or recorded communication.

    I authorize the Bank and/or its authorized representative to, when deemed necessary or relevant by the Bank, (a) pursuant to BSP Circular No. 472 Series of 2005 as implemented by BIR Revenue Regulation RR-4-2005, conduct random verification with the Bureau of Internal Revenue in order to establish authenticity of the Income Tax Returns (ITR), accompanying financial statements and such other documents/information/data submitted by me, and/or (b) obtain or disclose such information regarding me or the loan/credit facilities applied for hereunder to any party as the Bank may deem necessary or as may be required or allowed by applicable laws, rules and regulations.

    I authorize 1) the regular submission and disclosure of my basic credit data (as defined under Republic Act No. 9510 and its Implementing Rules and Regulations) to the Credit Information Corporation (CIC) as well as any updates or corrections thereof for purposes of including said basic credit data in a centralized credit information system as mandated by law; and 2) the sharing of my basic credit data with Accessing Entities as defined in Republic Act No. 9510 and its Implementing Rules and Regulations authorized by the CIC, and credit reporting agencies duly accredited by the CIC.

    I am aware that my personal information is collected and shared for purposes of providing the service, product and/or facility I have applied for or agreed to obtain from the Bank, or for purposes of complying with relevant government or legal mandate or requirement, I hereby consent to the disclosure required by such product, service of facility to the enumerated third parties above and further authorize the Bank, its officers, employees or representatives and third parties as enumerated above, to obtain verify and review the information that I have provided and to use and process the same in evaluating my application/s to avail of the Bank's products and/or services, which include a broad range of credit, deposit and other financial products. I likewise authorize the collection of my personal, use and processing, directly by the Bank or through its authorized third party service providers, business partners, consultants or advisers, which have satisfied the Bank's requirements of corporate legal, information security, and data privacy, to either improve the Bank's product or service to me or the public in general or to market any other product, service or facility of the Bank which the Bank may determine to be of interest to me.

    I agree that my authorization and consent as provided herein has been executed freely, voluntarily and with full knowledge of its consequences. It is intended to be the consent and/or permission required under the DPA IRR, Republic Act No. 1405 or the Bank Secrecy Law and all other relevant laws for the purposes specified above. It is valid as an agreement signed by me and shall have continued effect throughout the duration of my relationship with the Bank and/or existence of my account(s), and/or until the expiration of the retention limit set by laws and regulations, and/or the period set until the destruction or disposal of records as mandated by relevant laws, unless I withdraw such authorization and consent in writing. I hereby render the Bank, its officers, employees and representatives free and harmless from any and all liabilities arising from the above use and disclosure of my information.

    I certify that the information I have provided in the Personal Information Sheet (PIS) or other form or document as required by the Bank is true, correct and complete and I agree to immediately and/or periodically update the same should there be any change, mistake or inaccuracy thereon. I fully understand that said information may be used by the Bank to provide the service, product or facility I have applied for or agreed to obtain from the Bank. I fully understand that the contact information I have provided shall be used for all correspondences between me and the Bank unless I notify and promptly advise the Bank in writing of any change on said contact and other personal information. I am aware that I can request a copy of my personal information I have provided to the Bank and that for any question on the Bank's Privacy Policy, I can contact the Bank through (632) 8841-8600, Domestic Toll Free (PLDT) 1-800-1888-2277, Universal Toll Free (IAC)+8008277-2273 (USA, Netherlands, Spain, Switzerland, Malaysia, Australia, Singapore, Japan, Korea-Koreatel, Koreal-Onse, Israel), Email: customer.service@unionbankph.com.

    I acknowledge that I have read, understood and fully agree with the Bank's Privacy Policy.

    I acknowledge that the Bank has in place and implements technical and organizational measures to ensure data security in the collection, storage, and use of my personal information.

    I allow the Bank to keep my personal information only for as long as it is necessary: a) for the fulfillment of the declared, specified, and legitimate purposes provided above, or when the processing relevant to the purposes has been terminated; or b) for the establishment, exercise or defense of legal claims; or c) for legitimate business purposes, which shall be in accordance with the standards of the banking industry.

    I authorize the Bank to dispose my personal information in a secure manner in order to prevent further processing, unauthorized access, or disclosure to any other party.

    I authorize the Bank or any of its authorized representatives to share my personal data with Data Analytics Venture, Inc. to facilitate enrollment and points crediting to the Go Rewards Program in the event that my application is approved and I fully understand that said information may be used by the Bank to provide the service and/or product I have applied for from the Bank. In case of any inquiries and concerns on the processing of my personal information, I may contact the Data Protection Officer through dpo@unionbankph.com.

    By applying for the Card and/or accepting or using the Card, that with respect to all Personal data I provide to the Bank, including those provided by me in the application form and in my profile, and those generated throughout my use of the Card/s and any Card or Bank Program automatically associated with it or, if allowed, which I applied for simultaneously or subsequently, that I have read, understood and fully agree with: (a) UnionBank's Terms and Conditions and the Bank's Privacy Policy as found in Privacy Policy; and (b) Go Rewards Program's Terms & Conditions (www.Go Rewards.com.ph/terms-and-conditions) and Privacy Policy (https://www.Go Rewards.com.ph/privacy-policy).
  15. CHANGE OF TELEPHONE NUMBER/S, ADDRESS AND OTHER CONTACT DETAILS – I shall immediately notify the Bank of any change in my residence, office address number/s (both landlines and mobile number) and email address. Notices sent to my mailing address of record shall be binding even if I did not receive the same, should I fail to notify the Bank of my new address. In case my chosen mailing address is not accessible through postal mail or delivery, the Bank has the option to use my alternate addresses. Under Republic Act 8484, I am hereby required to notify the Bank of any change in the place of my employment, business, residence or contact numbers.
  16. CHANGE OF STATUS – I will notify the Bank of any change in my status and submit the Bank's required documents pertaining to my change in status.
  17. TERMINATION–I may at any time notify the Bank of my intention to cancel my Card Account and terminate the use of my Card and all Supplementary Cards, by giving a notice in writing via regular mail, postal mail, email, facsimile or via telephone. My account shall be cancelled only after full payments of all fees, charges and liabilities outstanding on the card amount incurred by the use of the Card but not yet reflected in the Statement of Account. I and/or my estate shall be responsible for settling off outstanding balances on the Card and shall keep the Bank indemnified for all costs (including legal fees and Charges) and expenses incurred in recovering such outstanding balances. On the other hand, the Bank may at any time and without prior notice to me cancel and/or terminate my Card Account and/or its privileges at any time and all Supplementary Cards, for whatever reason including without limitation, default, non-payment, delinquency, misrepresentation, fraudulent use and other similar circumstances. Upon such recall, I shall immediately settle in full my outstanding liabilities to the Bank. My Card Account shall be deemed closed only after full payment of my liabilities. The Bank shall not be liable to refund to me the annual membership fee or any part thereof in the event of termination of my Card Account.

    In the event of termination or closure of the Card Account, I understand and agree that my membership in the Go Rewards Program will continue to remain active unless directly terminated with Data Analytics Ventures Inc.
    1. RIGHT TO SET-OFF. Upon termination of my Card Account, the Bank shall have the right at the Bank's sole option, and I fully authorize the Bank, to apply at any time to the payment of any and all of my outstanding obligations under the Card Account, whether direct or contingent, whether now due or to become due, or whether previously, presently, or subsequently incurred, any fund belonging to me now or hereafter on deposit with the Bank, notwithstanding that my said deposit/placement has matured or not.
  18. JOINING AND ANNUAL FEES – I shall pay the Bank a joining fee and an annual membership fee, depending on the card type the Bank issues to me, as may be fixed by the Bank from time to time. An annual membership fee shall continue to be billed to me as long as my Card Account is active. All paid fees are non-reimbursable even if the Card privileges have been cancelled or terminated.
  19. CASH ADVANCE – All Cash Advances which I make through the use of the Card, whether via over-the-counter or thru an automated teller machine (ATM), shall be subject to monthly effective interest rate of 1.96% per month (23.48% Annual effective interest rate) computed from transaction date until full settlement of the amount, and a flat service fee per transaction of P200. For ATM transactions, certain banks – local and overseas, charge an access fee for cash withdrawals. The amount of access fee may vary depending on the ATM network (local or overseas) and shall form part of the cash advance amount. This additional fee will be charged to my card account. The Bank has the option to set a cash advance limit and a daily cash limit for all Cash Advances. ATM Cash Advances and corresponding interest/service charges shall be for my Card Account whether the Card may have been lost and used by another person unless the Card was reported lost. The Lost Card Protection will apply. The Bank reserves the right to issue cash advance PIN to qualified cardholders upon their request The Cardholder or supplementary members shall be provided with a confidential personal identification number (PIN) which must be kept confidential and shall not be disclosed to any person.
  20. PAYMENT OF CHARGES AND REVOCATION/SUSPENSION OF CARD PRIVILEGES – I agree to pay the Bank all my card usages and charges on or before the Payment Due Date stated in the Statement of Account. If the Payment Due Date falls on a Saturday, Sunday or Holiday, the Payment Due will be adjusted to the next banking day. I understand that if I pay in check, said check should be cleared on or before payment Due Date for me not to incur interest and late charges. I am aware that Regional clearing checks or Out-of-town checks are not acceptable mode of payment. If my check payment is returned by the Bank for whatever reason, I shall pay the Bank a fee of Php 1,500 per returned check. I shall have the option to pay: (i) a minimum amount of either Php400.00 or 4% of my Total Outstanding Balance, whichever is higher, plus any amount in excess of my Credit Limit or past due amounts; (ii) a maximum amount equivalent to the full amount of my Total Outstanding Balance or (iii) an amount in between. I shall also pay the Bank a monthly installment amortization (if applicable) for the "Light Installment Plan" (0% and Regular Installment) that I transacted with your merchants directly or through installment plans directly offered by the Bank to me. In addition to interest charges, I shall be liable to pay (a) a Late Payment Charge of Php750.00; (b) an Overlimit Fee of Php500.00; and (c) a Certification Fee of Php100.00 per Certification Letter. In case of payment default of any of the foregoing obligations, or in case of I pay the Bank below the required minimum amount due, the Bank reserves the right to revoke or suspend my card privileges and to demand full settlement of my obligation.
  21. INTEREST CALCULATIONS – At every billing cycle, I have the option to pay the outstanding balance in full, the Minimum Amount Due or any amount in between. No interest charges will be imposed if I pay the billed amount in full on or before the Payment Due Date. However, if I do not pay my outstanding balance in full, I am considered to have borrowed from or availed of my credit line and I will be billed an interest charge of 2.00% per month (24% per annum). In this case, the interest charge shall cover the Average Daily Balance (ADB) consisting of the unpaid balance from previous statement computed from posting dates to the current statement cut-off date, less payments computed from posting dates to statement cut-off date (See illustration below.). I understand that in addition to the applicable service fee, any cash advance I shall avail will bear interest from the date of availment to the date of full settlement at a rate specified by the Bank. Any interest charge that remains unpaid for 90 days and above will have a separate computation. I agree to pay the Bank interest on my obligation at a per annum rate determined and subject to change from time to time by the Bank and advised through my monthly Statement of Account.
  22. April Outstanding Balance

    P 50,000.00

    Payment

    P 30,000.00

    Balance from April Statement of Account

    New purchases for May Statement of Account

    P 10,000.00

    Balance from April Statement of Account

    P 20,000.00

    Interest charge (2.00% x Balance from April Statement of Account)

    P 400.00

    May Outstanding Balance

    P 30,400.00

  23. OTHER FEES – I agree to pay such other fees relating but not limited to processing of cash payments, use or maintenance of the card, additional features or privileges that may be added to the Card, that may be imposed by the Bank as maybe required or warranted under the circumstances as determined by the Bank, upon notice to the Cardholder. I understand that the amount of said fees may be revised from time to time as the Bank may deem necessary. I agree to pay and/or shoulder the applicable Value Added Tax (VAT) or any other relevant tax as may be imposed, arising from or connected with the credit card transactions contemplated herein.
  24. LIABILITY OF THE CARDHOLDER – I assume full responsibility for all charges incurred through the use of my Card including but not limited to the interest, all non-refundable fees and the full annual membership fee, and other charges including installments, whether made in the Philippines or abroad. All charges made in currencies other than Philippine Pesos shall automatically be converted to the billing currency (Philippine Pesos) on posting date at the prevailing exchange rate selected by Mastercard or Visa International from the range of rates available in the wholesale currency markets for the applicable Processing Date, which rate may vary from the rate Mastercard or Visa International itself receives; or the government-mandated rate in effect for the applicable Processing Date plus a 3% fee for Classic and Gold Cards and 2% Fee for Platinum Cards will be added covering the cost of processing transactions in foreign currencies, which amount represents my payment to the Bank for the Bank's payment on my behalf of the foreign currency necessary to discharge the amount/s due to foreign Merchant Affiliate/s. The sales/charge slips which I sign each and every time a purchase is made through the use of the Card shall constitute and be considered and be construed by the Bank as the written Application required by BSP Circular No. 1389 to enable me to purchase the foreign exchange necessary for all my non-trade Card Transactions using the Card. Also by signing the Sales/Installment Slip, I agree to be bound by the Terms and Conditions of the UnionBank Installment Plan which I confirm to have read and fully understood.

    Furthermore, in case I shall have more than one (1) credit card account with the Bank, the default in one shall automatically be considered as a default in the other card account/s. I hereby give a general lien upon, and/or right of set-off, and/or right to hold and apply to the unpaid card obligation/s any and all deposit account/s or funds, or properties in your bank's possession or control, which I may have now or anytime hereinafter with your Bank or any of its branches, subsidiaries or affiliates.
  25. TABLE OF FEES 

Cebu Pacific Gold

Cebu Pacific Platinum

Annual Fee (Principal)

P 3,000

P 5,000

Annual Fee (Supplementary)

P 1,500

P 2,500

Interest Charge

2.00% Monthly Effective Interest Rate (EIR) which is computed based on the unpaid balance from previous statement. Payment of minimum amount due or any amount less than the total amount due from previous balance would automatically incur interest and/or other charges.

Late Payment Charge

P1,000

Credit Life Insurance Premium
(U-Protect/U-Secure)

P0.36 (U-Protect) or P0.55 (U-Secure) will be charged for every P100 Outstanding Balance

Cash Advance Service Fee

P200 Flat Service Fee will be charged per cash advance transaction. Finance Charge of 1.96% per month will also be due on each cash advance from the date of the advance until date of repayment in full (including unbilled charges). Cash Advance fee is considered in the derivation for Cash Advance EIR. Total Annual EIR for Cash Advance transaction is 23.48% for P5,000 and above transactions via ATM.

Overlimit Fee

P500 automatically billed to the cardholder on cycle date, when total transactions and system generated interest/charges exceed the credit limit.

Card Replacement Fee

P400 for every lost or damaged card

Sales Slip Retrieval Fee

P200 for every transaction slip requested

Returned Check Fee

P1,500 for every returned check

Dispute Fee

P1,000 for every valid dispute case

Refund Fee

P50 which covers the cost of processing of a refund request in Manager's Check as a result of cardholder's overpayment

Pre-Termination Fee

Applicable to all pre-terminated Installment Transactions; P500 or 5% of remaining principal balance, whichever is higher

Service Fee for Foreign Currency Transactions

All charges made in currencies other than Philippines Peso (PhP) shall automatically be converted to the (PhP) billing currency on posting date at the prevailing exhange rate selected by Visa International. This will be based on the range of rates available in the wholesale currency markets or the government-mandated rate if in effect. A 3% fee for Classic and Gold cards and 2% fee for Platinum cards will be added covering the cost of processing transactions in foreign currencies.

Gaming/Cryptocurrency/Quasi-Cash Fee

5% service fee shall be charged on gaming/gambling transactions and/or transactions made at gaming/gambling establishments, (including placement of wagers, purchase of lottery tickets or other values in conjunction with any gaming or gambling activity), and on purchases of cryptocurrency* The same fee will be applied on quasi-cash** transactions, purchases of travelers cheques, foreign currency, money orders, or the use of the card to open or fund a deposit account done at a location other than a financial institution


*Cryptocurrency is defined as a digital or virtual currency that can be used to buy goods and services, investments, or trading transactions.


**Quasi-cash, or cash-like, transactions are determined by the Merchant Category Code (MCC) that has been assigned by the acquiring bank for the merchant

  1. AMENDMENT – The Bank has the right to change, alter, revise, or modify this Agreement anytime and I will be notified of such changes. It is understood that I accept the changes, alterations, revisions or modifications if I continue to keep and use the Card notwithstanding the lapse of seven (7) days from my receipt of such notification.
  2. SEPARABILITY CLAUSE – In case any portion of this Agreement is declared invalid or unenforceable, the position not otherwise affected shall remain valid and binding.
  3. BINDING EFFECT – I hereby confirm that in addition to the foregoing Terms and Conditions, I unconditionally agree to be bound by all laws, rules, regulations, terms and conditions, and official issuances applicable on the matter, relating to my card and its features, benefits and programs, now existing or which may hereinafter be enacted, issued or enforced. All the Terms and Conditions herein stated have been accepted, read and understood by me as evidenced by my use of the card or the affixing of my signature on the credit card application form, Card and/or charge/sales slip.
  4. LIMITATION OF, AND EXCLUSIONS FROM, LIABILITY– In any action arising from this Agreement or any incident thereto which I or other party may file against the Bank, the Bank's liability shall not exceed One Thousand Pesos (Php 1,000.00) in Philippine currency or the actual damages proven whichever is lesser. The Bank shall be under no liability to me in respect of any loss or damage arising directly or indirectly from:
    1. Any loss or damage howsoever incurred or suffered by me by reason of the Bank's refusal or the refusal of other financial institutions or third parties, to allow a Card Transaction or to accept the Card or the PIN or to provide Cash Advance up to the Credit Limit or at all;
    2. Refusal of any merchant Affiliate of member institution of Mastercard or VISA International to honor the Card;
    3. Any defect or deficiency in the goods or services supplied to me by any Merchant Affiliate or, where applicable, for any breach or non-performance by a Merchant Affiliate or a Card Transaction;
    4. Malfunction of any ATM or disruption of communication systems;
    5. Exercise by the Bank of the Bank's right to demand and procure the surrender of the Card prior to its expiry date, whether such demand and surrender are made and/or procured by the Bank or by any other person or ATM.
    6. Exercise of the Bank's right to terminate any Card or the Card Account pursuant to the Termination Clause hereof.
    7. Any injury to my credit character and reputation rising from the repossession of the card, any request or demand for the surrender of the Card, or the refusal of any person to honor or accept the Card;
    8. Any misstatement, misrepresentation, error or omission in my Statement of Account;
    9. Any dispute between myself and any Merchant Affiliate or financial institution or any other person. My liability to the Bank shall not be adversely affected by any such dispute or by any counterclaim or right of set-off which I may have against such Merchant Affiliate or financial institution or other person.
    10. Any loss or damage that may be incurred or suffered by me due to the acts or omissions of service providers engaged by the Bank
  5. ATTORNEY'S FEES AND VENUE – If the Bank needs to refer my case to a collection agency or through an Attorney-at-Law, I shall be liable to pay the cost of collection and/or attorney's fee equivalent to 25% of the unpaid balance and the cost of litigation and judicial cost as applicable. The Bank shall inform me in writing of such referral to a collection agency, or the transfer of my account/case from one collection agency to another, at least seven (7) days prior to the actual endorsement of my account/case. The notice shall include the full name of the collection agency and its contact details. The law of the Republic of the Philippines shall govern this Agreement and the exclusive venue of all suits to enforce this Agreement shall be in the proper courts in Pasig City, Philippines to the exclusion of any other venue.

Cebu Pacific Credit Cards Rewards Program Terms and Conditions

Exclusive Benefits for Cebu Pacific Credit Cardholders

Cebu Pacific Gold Credit Card

Cebu Pacific Platinum Credit Card

Bank Perks

  • PHP3,000.00 first year annual waiver for Gold Cardholders
  • Negotiated merchant offers

  • PHP5,000.00 first year annual fee waiver for Platinum Cardholders
  • Negotiated merchant offers

Travel Perks

  • Special earn rate for travels with Cebu Pacific
  • Exclusive Commercial Seat Sales
  • Advance seat sale notice

  • Special earn rate for travels with Cebu Pacific
  • Exclusive Commercial Seat Sales
  • Advance seat sale notice
  • Complimentary airport lounge access at NAIA Terminal 3 for Platinum Cardholders
  • Travel insurance up to PHP10,000,000.00 for Platinum Cardholders

Go Rewards Perks

  • Go Rewards partner offers
  • Automatic inclusion into the Go Rewards Black Membership*
  • Exclusive access to Go Rewards sale events

*The benefits of the Go Rewards Membership can be found at the Go Rewards website (https://www.gorewards.com.ph/card) and may change depending on the availability of the offer per program partner without prior notice


REWARDS PROGRAM

 

ELIGIBILITY

Only Cebu Pacific Credit Cardholders whose accounts are in current and active status can earn Go Rewards Points.

GO REWARDS POINTS ACCUMULATION

  1. In applying for a Go Rewards Savings and Debit account, the customer is required to be a Go Rewards member. Thus, upon application, Cardholders agree to be enrolled as Go Rewards members and to be subject to the Go Rewards Program's Terms and Conditions (www.gorewards.com.ph/terms-and-conditions) and Privacy Policy (https://www.gorewards.com.ph/privacy-policy). If a customer is an existing Go Rewards member, the customer must ensure that the newly issued Go Rewards number for the cobrand is linked to their existing Go Rewards account. Linking or merging of multiple Go Rewards accounts are done thru the Go Rewards mobile app.
  2. Below is the spend requirement to earn 1 Go Rewards Point:

 

Spend Type

Spend Requirement
to Earn 1 Go Rewards Point

Spend in Cebu Pacific

P100 = 1 Go Rewards Point

All other spend
(excluding Cebu Pacific)

P200 = 1 Go Rewards Point

  1. All purchases at or payments to establishments including but not limited to gasoline stations, online purchases, drugstores and supermarket are eligible to earn Go Rewards Points.
  2. 4. The following transactions are not included in the computation of earned Go Rewards points:
    1. Fees & charges
      1. Annual fee(s)
      2. Interest & late charges
      3. Cash advance fee
      4. Overlimit fee
    2. Purchases for business transactions such as:
      1. Wholesale - warehouse clubs, online wholesale stores and similar merchants
      2. Fleet - fuel, service, consumables and other expenses related to the maintenance of vehicles for commercial purposes
      3. Distribution - pharmaceuticals, consumer goods, dealers, networking or multi-level marketing.
      4. Other purchases that may be deemed as business transactions
    3. Gaming transactions
    4. Recurring bills enrolled in Bills Manager
  3. Go Rewards Points accrue in the principal Cardholder's name only but points may also be earned through supplementary card usage.
  4. Points earned on the Principal Cardholder's Account are non-transferrable.
  5. Points earned on other UnionBank Credit Card accounts under the same Cardholder's name cannot be used or combined for redemption.
  6. Go Rewards Points earned shall not expire for as long as the Go Rewards Membership Account remains current and active.
  7. Go Rewards Points are computed on a per transaction basis. No partial points awarding is allowed.
  8. Go Rewards Points earned cannot be converted to cash or be used to redeem Reward items in the UnionBank Rewards Catalogue.
  9. Go Rewards Points will be reversed for cancelled or disputed purchases.
  10. UnionBank reserves the right to forfeit the Go Rewards Points if determined that the cardholder has abused or violated the provisions stated in this terms & conditions.
  11. UnionBank may at any time, amend the terms and conditions stated herein.

 

REDEMPTION

  1. All Points earned on the Principal Cardholder's account will automatically be credited to the Cardholder's Go Rewards account at the end of every cycle.
  2. As all points will be credited to Cardholder's Go Rewards account, Go Rewards Points can only be used to redeem rewards in the Go Rewards Program.

GENERAL POLICIES

  1. A dispute on the number of Go Rewards Points reflected on the Cardholder's billing should be reported within 30 days upon receipt of the billing. Otherwise, the same is considered true and correct.
  2. Only Principal Cardholders can exercise the right of redemption for Go Rewards Points earned through supplementary card usage.
  3. UnionBank Credit Cards reserves the right, without need of any prior notice, to terminate the Rewards Program component of the Cebu Pacific Credit Card.
  4. UnionBank Credit Cards reserves the right to discontinue or terminate any existing arrangement with program / merchant partners for the redemption of points, without need of prior notice.
  5. In the event of closure, expiry, renewal, or replacement of my Card or Card Account with the Bank, I understand and agree that my membership in the Go Rewards Program will continue to remain active unless directly cancelled with Data Analytics Ventures Inc.

 

For purposes of this Go Rewards Account Terms, "Go Rewards Account" means a deposit account opened at UnionBank of the Philippines; and "we," "our," or "us" refer to the Bank. "You" and "your" refer to the owner of a Go Rewards Savings Account.

In applying for a Go Rewards Savings and Debit account, the customer is required to be a Go Rewards member. Thus, upon application, Cardholders agree to be enrolled as Go Rewards members and to be subject to the Go Rewards Program's Terms and Conditions (www.Go Rewards.com.ph/terms-and-conditions) and Privacy Policy (https://www.Go Rewards.com.ph/privacy-policy). If a customer is an existing Go Rewards member, the customer must ensure that the newly issued Go Rewards number for the cobrand is linked to their existing Go Rewards account. Linking or merging of multiple Go Rewards accounts are done thru the Go Rewards mobile app.

Ownership. A Cebu Pacific Go Rewards Savings Account is a single ownership account by an individual.
Your Responsibility. You are responsible for all obligations arising out of the ownership and maintenance of a Cebu Pacific Go Rewards Savings Account, including the amount of any check, draft or other instrument (each, an "Item") deposited to the account, any service charges to the account, our losses arising from the breach of any representation or warranty you make to us or under applicable law, and the costs we incur to enforce our rights or to collect any sum you owe us, including, to the extent permitted by law, our reasonable attorney's fees.

DEPOSITS TO ACCOUNT

Accepting Deposits. You authorize us to accept cash and Items for deposit to your Deposit Account if they are made payable to you or to your order. You also authorize us to deposit to your account wire transfers and other forms of credit (such as direct deposits or other automated clearinghouse entries) received for your benefit. Second endorsed checks, post-dated and stale checks are not accepted for deposit.

Our Receipt of Deposits. In receiving deposits, except cash, we act only as your collecting agent and assume no responsibility beyond the exercise of ordinary care. All deposits are posted to your Go Rewards Savings Account in Philippine Pesos, subject to our receipt of final payment. If final payment is not received on any Item you deposited to your account or if any direct deposit, automated clearinghouse deposit or electronic fund transfer to your account is charged back to us for any reason, you agree to pay us the amount of the chargeback, and you authorize us to debit the Go Rewards Savings Account, without prior notice and at any time, for the amount of the returned Item or other deposit, our returned item fee, any interest paid on the deposit, and any other fee we pay or loss we incur. We may also use any other legal remedy to recover the amount you owe us. We are not responsible for any transactions until we actually receive and record them. We are not liable for the default or negligence of our duly selected correspondents, nor for losses in transit.

Same Day Availability. Funds from electronic payments such as direct deposits of payroll or electronic benefits and cash deposits you make to your Go Rewards Savings Account will be available on the day the Bank receives the payment.

WITHDRAWALS FROM ACCOUNTS

ATM-Debit PIN: You are required to keep the PIN (whether Bank-assigned or the replacement PIN of your choice) confidential at all times. Any transactions effected using your PIN shall be conclusively pressured to have been authorised by you.

Card Transactions: Any withdrawal made through an ATM by the use of your ATM-Debit Card shall have the same effect as if made by you personally, and will absolve the Bank from any liability to you, or to any other party.

ATM-DEBIT Cards: You will be given a Go Rewards Visa Debit card that is linked with your Go Rewards Savings Account.

Point of Sale Transactions: You may use your card to purchase goods and services from merchants that participate in the service network(s) and have agreed to accept your card as a means of payment. Purchases made with your card are referred to as point-of-sales (POS) transactions, and will be charged against your Go Rewards Savings Account.

Refusal on Withdrawals: We also may refuse to allow any withdrawals without liability to you if we have a concern that one or more transactions on your account may have been unauthorized or fraudulent, if there is a dispute concerning the Go Rewards Savings Account that makes us uncertain regarding the instructions that have been given, the Go Rewards Savings Account is garnished or attached, the Go Rewards Savings Account has been pledged as collateral for a debt, the availability of the funds on deposit cannot be verified, any required documentation has not been presented, or you have failed to repay an obligation to us on time.

Loss of Card: Tell us at once if you believe your Card has been lost or stolen or if you think your PIN is no longer secure or confidential.

ACCOUNT STATEMENTS

General. You will be able to review transactions on your Go Rewards Savings Account daily through the unionbankph.com Website. You should review your transaction history regularly to protect your rights, including your right to dispute transactions that you believe are unauthorized.

Your Responsibility To Examine Transactions. You must examine your transactions carefully and reconcile your account promptly. You must notify us of any irregularities within a reasonable time (not to exceed 60 calendar days) after transaction occurred. If you do not notify us within that time period, then you cannot recover any amount from us with respect to such Item. In addition, we will be relieved of any liability if you do not notify us in writing within fourteen (14) days after information about the first such irregularity was made available to you.

GENERAL PROVISIONS

Dormant Accounts. Your account will become dormant after a year of inactivity. After ten (10) years of continuous inactivity, the dormant account will be escheated in favor of the Philippine Government in accordance with the Unclaimed Balances Law, and we will have no further liability to you for such funds.

Account Closing. You agree to notify us of your intention to close your Go Rewards Savings Account, and we reserve the right to request that your notice be in writing that affirmatively acknowledges that closing the account could affect your receipt of Financial Services. After a Go Rewards Savings Account is closed, we have no obligation to accept deposits or pay any outstanding Items or other debits. You agree to hold us harmless for refusing to honor any Item, credits or other debit on a closed account.

Service Charges. You agree to pay the charges as shown on the Schedule of Rates and Fees. As these charges are incurred or, at our option, when we send you an e-mail notification that you should review your account information, we will deduct the charges directly from your Go Rewards Savings Account balance. We will not be liable for dishonor of your Items or other debits resulting from our deduction of any charges as authorized by your acceptance of these terms.

Interest Rates. Your Go Rewards Savings Account earns interest at such rate and compounding frequency as shown on the Schedule of Rates and Fees subject to applicable taxes.

Signature Cards. You will provide us with any signature cards and other documentation or information that we request in connection with your Go Rewards Savings Account. You will be required to update your signature every five (5) years or whenever deemed necessary by the Bank.

Data Sharing. You hereby consent to the transfer, disclosure and communication of any personal information provided by you to the Bank and Data Analytics Ventures Inc. for the purpose of providing and operating the products and services related to the Co-Branding Card arrangement between the Bank and Data Analytics Ventures Inc. to be made via email/SMS/fax or telephone, and for other related purposes which may include updating and enhancing the Bank's records, understanding your financial needs, conducting credit checks, reviewing credit worthiness, advising you of other products and services which may be of interest to you, and for risk analysis and risk management purposes.In addition to the foregoing, the Bank or Data Analytics Ventures Inc. may disclose any personal information provided by you as may be required by applicable law, regulation, court, regulator or legal process, anti-money laundering monitoring, and reporting under the Foreign Account Tax Compliance Act (FATCA).

You agree to hold the Bank and Data Analytics Ventures Inc. free and harmless from any liability, claims or causes of action, if any, that may arise from or in any way related to any disclosure of personal information as contemplated in the foregoing.

 

Deposit Insurance.

1.     Deposits are insured by the Philippine Deposit Insurance Corporation (PDIC) up to a maximum amount of Five Hundred Thousand Pesos (P 500,000.00) per depositor.
2.     PDIC shall presume that the name/s appearing on the deposit instrument is/are the actual/beneficial owner/s of the deposit, except as provided herein.
3.     In case of transfers or break-up of deposits, PDIC shall recognize actual/beneficial ownership of transferees who are qualified relatives of the transferor. Qualified relatives are transferees within the third degree of consanguinity or affinity of the transferor.
4.     In case of (a) deposits in the name of, or transfers or break-up of deposits in favor of, entities, either singly or jointly with individuals, and (b) transfers or break-up of deposits in favor of non- qualified relatives, whenever such transfers/ break up will result in increased deposit insurance coverage, PDIC shall recognize beneficial ownership of the entity or transferee provided that the deposit account records show the following:
      i.     details or information establishing the right and capacity or the relationship of the entity with the individual/s, or
      ii.     details or information establishing the validity or effectivity of the deposit transfer, or
      iii.     copy of Board Resolution, order of competent government body/ agency, contract or similar document as required/provided by applicable laws.
            In the absence of any of the foregoing, PDIC shall deem the outstanding deposit as maintained for the benefit of the transferor although in the name of the transferee, subject to consolidation with the other deposits of the transferor.
5.     PDIC may require additional documents from the depositor to ascertain the details of the deposit transfer or the right and capacity of the transferee or his relationship to the transferor

By using your Go Rewards Visa Debit Card you unconditionally agree to be bound by the laws, rules, regulations, and official issuances applicable on the matter, now existing or which may hereinafter be enacted, issued or enforced. All the Terms and Conditions in the Go Rewards Visa Debit Card Agreement have been read and understood by you as evidenced by your signature on the application form, Go Rewards Visa Debit Card and/or charge/sales slip. These terms and conditions comprise the agreement between UnionBank of the Philippines and the Cardholder in connection with the Cardholder's Go Rewards Visa Debit Card.

1.     Interpretation

      1.1     In these terms and conditions:
      1.1.1     "Account" means the bank account held or to be held with the UnionBank in the name of the Cardholder (whether solely or jointly with another person), the number of which is or shall be specified in the application form for the Card and communicated to the Cardholder as appropriate.
      1.1.2     "Account Currency" means the currency in which the Account is denominated.
      1.1.3     "Bank" means UnionBank of the Philippines.
      1.1.4     "Card" means a Go Rewards Visa Debit Card , including any renewal or replacement Card.
      1.1.5     "Cardholder" means the person having power alone to operate the Account in accordance with the bank mandate in respect thereof.
      1.1.6     "PIN" means the personal identification number issued to the Cardholder from time to time for use with the Card.
      1.1.7     "Transaction" means any cash withdrawal or payment made using the Card, or any refund arising in connection with the use of the Card in any authorized manner for debit or credit to the Account.
      1.1.8     "Visa" means Visa International.
      1.1.9     "Working Days" means Monday to Friday inclusive except Bank holidays.
      1.2     In these terms and conditions references to the singular include the plural and vice versa and references to one gender include references to the other gender. The headings used herein are for ease of reference only.

2.     Card facilities

      2.1     The Cardholder may use the Card to pay for goods or services at retailers or suppliers worldwide who accept the Card by signing a sales voucher, by entering the Card information on the Internet, by signing a mail order purchase form showing the number printed on the Card or by placing an order by telephone and quoting the number printed on the Card, and the Bank will debit to the Account the amount of any such Transaction authorized in such way.
      2.2     The Cardholder may use the Card in conjunction with the PIN to withdraw money from automated teller machines that accept the Card when they are operating. The amount of money so withdrawn by the Cardholder shall debited to the Account.
      2.3     The Cardholder may use the Card in conjunction with the PIN to pay for goods and services by using a card operated machine at retailers or suppliers worldwide who offer this facility. The Bank shall debit to the Account the amount of any Transaction authorized in this way.
      2.4     The Cardholder may use the Card at any bank that accepts the Card to withdraw money or make payment by signing a voucher, the amount of which shall be debited to the Account.
      2.5     In addition to the amount of all Transactions, certain charges will be debited to the Account as provided for herein.

3.     The Card

      3.1     The Card belongs to the Bank and the Bank or any authorized officer, servant, employee, associate or agent of the Bank may retain the Card, require the Cardholder to return the Card or suspend the use of the Card at any time in its absolute discretion and the Bank shall not be liable for any loss or damages suffered by the Cardholder as a result thereof.
      3.2     The Card will not become valid or operational until the Cardholder acknowledges receipt of the Card by signing on the appropriate Bank documents. The Card is only valid for the period shown on it and must not be used outside that period or if the Bank has required by notice in writing to the Cardholder that it be returned to the Bank. When the period of validity of a Card expires it must be destroyed immediately by the cardholder by cutting it in half through the magnetic strip.
      3.3     The Cardholder must take all reasonable precautions to prevent unauthorized use of the Card, including, not allowing anyone else to use the Card and telephoning the Bank, in accordance with paragraph 3.2 above, to immediately acknowledge receipt of the Card.
      3.4     If the Card is lost or stolen the Cardholder or any other person acting on behalf of the Cardholder shall immediately notify the Bank or the Visa Customer Assistance Service by telephoning the number(s) from time to time notified to the Cardholder and the Cardholder must, in addition, immediately notify relevant law enforcement agencies. The Cardholder must confirm the loss of the Card by notice in writing to the Bank within seven days of having notified the Bank by telephone.
      3.5     The Cardholder must co-operate with any officers, servants, employees, associates or agents of the Bank and/or law enforcement agencies in any efforts to recover the Card if it is lost or stolen. The Bank may disclose information about the Cardholder and the Account if the Bank thinks it will help avoid or recover any loss to the Cardholder or the Bank resulting from the loss, theft, misuse or unauthorized use of the Card.
      3.6     If the Card is found after the Bank has been given notice of its loss or theft the Cardholder must not use it again. The Card must be cut in half through the magnetic strip and returned to the Bank immediately.

4.     The PIN

      4.1     The Bank will issue a PIN to the Cardholder for each Go Rewards Visa Debit Card issued.
      4.2     If the Bank issues a PIN, the Cardholder must take all reasonable precautions to avoid unauthorized use, including destroying the PIN mailer issued by the Bank promptly after receipt, never disclosing the PIN to someone else, never writing the PIN on the Card or any other item normally kept with the Card, never writing the PIN in a way that can be understood by someone else and immediately notifying the Bank if someone else knows or is suspected of knowing the PIN.

5.     Charges

      5.1     The Bank shall charge a fee to the Cardholder in respect of each cash withdrawal made using the Card for which a charge is levied by Visa, Megalink, and Bancnet in accordance with the Bank's schedule of fees from time to time in force.
      5.2     The Bank shall convert the amount of every Transaction made in a currency other than the Account Currency to the Account Currency. The Bank shall make the conversion based on the VISA Foreign Exchange rate at the time of the transaction. If the Account Currency is in Philippine Pesos and cardholder uses his Card outside the Philippines, the transaction shall be converted to its Philippine Peso equivalent based on the VISA Foreign Exchange rate at the time of the transaction. Similarly, if the Account Currency is US Dollars and the Cardholder uses his/her Card at a Philippine peso-denominated VISA Electron affiliated merchant, the transaction amount will he converted to its US dollar equivalent based on the prevailing VISA Foreign Exchange rate at the time of the transaction.
      5.3     The Cardholder shall be charged in respect of every withdrawal Transaction made in a currency other than the Account Currency in respect of the conversion of the amount of the transaction into the Account Currency, in accordance with the Bank's schedule of fees from time to time in force. The following transaction fees shall be imposed on all ATM transactions of the Cardholder outside the Philippines:
      5.3.1     US $3.00 for every ATM transaction approved;
      5.3.2     US $1.00 for every ATM balance inquiry;
      5.3.3     US $1.00 for every ATM transaction declined for reasons insufficient funds and/or exceeds the daily transaction frequency.
      5.4     The following Annual Membership fee scheme shall apply to the Card:
      5.4.1     An annual membership fee in the amount of Php 500.00 shall be imposed by the Bank.
      5.4.2     The Bank will debit to the Account the amount of annual membership when it is due.

6.     General

      6.1     The total amount of any Transactions carried out in any one day shall be limited to such amounts and by such other conditions as shall be notified by electronic means or in writing to the Cardholder by the Bank from time to time with effect from the date of such notice.
      6.2     The Bank will issue a Card only if the Cardholder has completed an application form and it has been accepted by the Bank, or if the Bank at its discretion is replacing or renewing a Card.
      6.3     The Cardholder is not authorized to enter into Transactions using the Card to a value in excess of the credit balance (if any) of the Account.
      6.4     If the Bank is asked to authorize a Transaction, the Bank may take into consideration any other Transactions which have been authorized but which have not been debited to the Account (and any other transactional activities upon the Account) and if the Bank determines that there are or will be insufficient available funds in the Account to pay the amount that would be due in respect of such Transaction, the Bank may in its own absolute discretion refuse to authorize such Transaction, in which event such Transaction will not be debited to the Account. The Bank shall not be liable for any loss or courses of action resulting from any such refusal to authorize any Transaction.
      6.5     The Cardholder may use the Card to obtain the services described in these terms and conditions and such other services as the Bank may provide from time to time. All such services will be subject to these terms and conditions.
      6.6     The Card shall in no event be used by any person other than the Cardholder.
      6.7     The Bank shall not be liable for any loss resulting from the refusal of any retailer, supplier, other bank or card operated machine to accept use of the Card in connection with any Transaction. No claims of the Cardholder against any retailer or supplier may be the subject of set-off, claim or counterclaim against the Bank.
      6.8     The Cardholder shall immediately notify the Bank if:-
      6.8.1     an entry appears on the Transaction History which is believed to be incorrect as soon as possible but in any event within twenty-five days of the date of such discovery;
      6.9     A Transaction cannot be cancelled by the Cardholder after it has been completed.
      6.10     If a retailer or supplier makes a refund by means of a Transaction the Bank will credit the Account when it receives the retailer or supplier's proper instructions and the funds in respect of such refund, provided that the Bank will not be responsible for any loss or damages resulting from any delay in receiving such instructions and funds.
      6.11     When the Card is used to effect a Transaction through Visa (whether with a retailer or supplier, a bank or from a card operated cash machine) in a currency other than the Account Currency, Visa will convert the amount of the Transaction into the Account Currency at the applicable exchange rate on the day upon which it receives notification of the Transaction.
      6.12     The Card shall not be used to guarantee payment of cheques drawn on the Account.
      6.13     The daily transaction limit refers to working days only. Transactions on non working days refer to the previous work days limit.
      6.14     The card shall not be used as payment for an illegal purchase.

7.     Termination

      7.1     The Bank may terminate the Agreement comprised in these terms and conditions by notifying the Cardholder in writing to that effect at any time. The Cardholder may terminate the Agreement comprised in these terms and conditions by notifying the Bank in writing, cutting the card in half through the magnetic strip and returning the Card to the Bank. Such termination shall be effective, subject to the provisions of the following paragraphs of this clause, upon receipt by the other party of such notice and the Card.
      7.2     The Agreement comprised in these terms and conditions, shall be deemed to remain in full force and effect if and in so far as any Transaction is completed but not debited to the Account prior to termination thereof.
      7.3     Termination of the Agreement comprised in these terms and conditions shall not prejudice any liability in respect of things done or omitted to be done prior to termination thereof.
      7.4     In the event of closure, expiry, renewal, or replacement of my Card or Card Account with the Bank, I understand and agree that my membership in the Go Rewards Program, while no longer able to earn points from my Card or Card Account because of the termination of the Agreement, my Go Rewards membership will continue to remain active unless directly cancelled with Data Analytics Ventures Inc.

8.     Miscellaneous

      8.1     The Bank shall not be liable to the Cardholder for any loss suffered as a result of the Bank being prevented from or delayed in providing any banking or other services to the Cardholder due to strikes, industrial action, failure of power supplies, systems or equipment or causes beyond the Bank's control.
      8.2     These terms and conditions and the banking practices and charges relating thereto may be changed by the Bank at any time by notice thereof to the Cardholder. Any such changes will be effective from the date of the notice or such later date as may be specified therein.
      8.3     If the Card is to be issued to a corporate entity the Bank reserves the right to vary and/or add to these terms and conditions as it may in its discretion consider appropriate.

 

This Financial Services terms govern your use of Financial Services available at our unionbankph.com Website.
Definitions: In this terms, "Account" means your Go Rewards Savings Account; "Password" means the password you use to access the Financial Services at the unionbankph.com Website and your Go Rewards Savings Account through a personal computer or other electronic terminal; and "Business Day" means Monday through Friday, except holidays.

FINANCIAL SERVICES

We offer the following types of Financial Services for your Go Rewards Savings Account via unionbankph.com Website or by downloading the UB Online app at via Apple App Store, Google Play Store, and Huawei App Gallery:
1.     Account Inquiry
      You may view your Current Balance, Available Balance and Transaction History.
2.     Transfers to Your Other Accounts at the Bank.
      You may transfer funds from your Go Rewards Savings Account to your other accounts in the Bank. You may also open a Time Deposit Account.
3.     Transfers to Third Parties within the Bank.
      You may transfer funds from your Go Rewards Savings Account to third parties ("Recipients or Beneficiaries") who have deposit accounts with the Bank. You will be responsible for informing the Recipient regarding this transfer. Such transactions are irrevocable once effected.
4.     Transfers to Third Parties outside the Bank.
      You may transfer funds from your Go Rewards Savings Account to third parties who have accounts at other Philippine banks. You will be responsible for informing the Recipient regarding this matter. Such transactions are irrevocable once effected.
5.     Bills Payment
      You may pay your bills from your Go Rewards Savings Account to institutions with which the Bank has collection agreements.
6.     New Services or Changes
      We may from time to time, introduce new or change the services offered in our unionbankph.com Website.
      
      
GENERAL PROVISIONS

Terms Relating to Goods and Services Purchased using Electronic Transfers.
1.     No Liability. The Bank will not be responsible, in any way, for any goods or services you decide to purchase, including without limitation, including matters affecting their quality, safety, legality or delivery. The Bank shall not be a party to any dispute involving such goods or services. You also agree to release the Bank and its respective directors, officers, employees, and agents from any and all claims, demands and damages between you, other persons, or between such other persons using the Financial Services of unionbankph.com, including any claims, demands or damages arising out of or related to the purchase or sale of goods or services.

2.     Rejected Funding Transactions. Payments are made solely out of funds on deposit with the Bank. If you are the recipient of a transfer from another Bank customer, and the sender reverses or charges back a transaction used to fund your transfer, the Bank immediately and without notice or presentment may debit your account for the amount of the transfer, regardless of the sufficiency of the amount in your account to fund the transaction. You are responsible for any charges incurred created because of the reversal. You may incur interest, fees and charges if there are insufficient funds in your Go Rewards Savings Account to cover such amount.
Taxes. You are responsible for paying any and whatever taxes due or may be imposed on you or your transaction arising from availment of the services and products pertaining to the UnionBank Go Rewards Savings Account. You authorize UBP to automatically charge or debit your account for any and all such taxes due.

Service Charges. You agree to pay the charges as shown on the Schedule of Rates and Fees. Whenever these charges are incurred or when we opt to send you an e-mail notification that you should review your account information, we will deduct the charges directly from the Go Rewards Savings Account balance. We will not be liable for dishonor of your Items or other debits resulting from our deduction of any charges as authorized by your acceptance of these terms.

Errors and Questions. Please notify us in case of errors and questions about your statement. Kindly send an email to customer.service@unionbankph.com. Such errors and/or questions must be brought to our attention not later than sixty (60) days after you made a transaction on which the problem or error appeared.


When you tell us about the problem, please:

1.     Provide your complete name, your Go Rewards Savings Account number or the last four (4) digits of your card number.
2.     Describe the error or transaction and explain why you believe it is an error. Provide screenshots, if possible.
3.     For bills payment, provide us the account number used to pay the bill, date the payment was sent, payment amount, and the reference number for the payment in question.
We shall provide you with the results of our investigation. For bills payment, we will coordinate with the appropriate institution.


Rates & Fees

Balance Requirement


Initial Deposit

none

Maintaining Balance Requirement (MBR)

none

Minimum ADB to Earn Interest

Php 10,000

Interest Rate

0.10 % (for accounts with ADB of P10,000 and above subject to withholding tax)

Go Rewards Visa Debit Card

Php 500


Inactivity Charges

No Transaction Penalty (no transaction for one year)

P200 per month starting on the end of 12th month of inactivity until the account becomes dormant

Dormancy Charge (no transaction for two years)

P500 per month starting on the end of 24th month of inactivity

Closure Within 30 days

none


ATM Withdrawals


UnionBank ATMs

Waived

Non-UnionBank ATMs within the Philippines

Fee Depends on ATM provider charge


International VISA Plus ATM


Balance Inquiry

Php 75

Withdrawal

Php 175

Withdrawal Declined Due to Insufficient Funds

Php 75

OTC Withdrawal Convenience Fee

Php 100


Service Fee for Foreign Currency Transactions

All charges made in currencies other than Philippine Peso

3.5% of amount


Fund Transfer (Outward)


Send Electronic Funds Transfer to Another Go Rewards  Account

none

Send Electronic Funds Transfer to Another UnionBank Account

none

Send Electronic Funds Transfer to Other Banks via Pesonet

none

Send Electronic Funds Transfer to Other Banks via Instapay

Php 10


Fund Transfer (Inward)


Receive Electronic Funds Transfer From Another Go Rewards  Account

none

Receive Electronic Funds Transfer > From Another UnionBank Account

none

Receive Electronic Funds Transfer > From Another Bank

none


ATM Card Replacement


ATM Card Replacement for Lost/Stolen Cards / Mutilated / Name Change / Forgotten Pin

Php 200

ATM Card Replacement for Expired / Defective / Demagnetized / Unreadable PIN mailer / No PIN printed on the PIN mailer / Invalid PIN / Fading print (embossing) on newly issued card / Mismatched card and PIN Mailer

none


Notes: Some local banks may charge a fee on the EFT transactions sent by our Go Rewards Debit account holders. These banks charge a receiving fee from the amount that is to be credited to the account. This is an addition to the P10 that will be charged to the client.

 

ELIGIBILITY

Only Go Rewards Visa Debit Cardholders and Go Rewards-Earning Visa ePaycard and GSIS Visa E-Cardholders can earn Go Rewards points.

GO REWARDS POINTS ACCUMULATION

  1. In applying for a Go Rewards Savings and Debit account, the customer is required to be a Go Rewards member. Thus, upon application, Cardholders agree to be enrolled as Go Rewards members and to be subject to the Go Rewards Program's Terms and Conditions (www.Go Rewards.com.ph/terms-and-conditions) and Privacy Policy (https://www.Go Rewards.com.ph/privacy-policy). If a customer is an existing Go Rewards member, the customer must ensure that the newly issued Go Rewards number for the cobrand is linked to their existing Go Rewards account. Linking or merging of multiple Go Rewards accounts are done thru the Go Rewards mobile app.
  2. Below is the spend requirement to earn 1 Go Rewards point per card type:

Card Type

Spend Requirement
to Earn 1 Go Rewards Point

Go Rewards Visa Debit Card

P 400

UnionBank Go Rewards-Earning ePaycard

P 400

  1. All signature-based VISA purchases and/or online payments made to establishments including but not limited to gasoline stations, online purchases, drugstores and supermarket are eligible to earn Go Rewards Points.
  2. All PIN based Transactions routed via Bancnet/Megalink made to establishments including but not limited to gasoline stations, online purchases, drugstores and supermarket are eligible to earn Go Rewards Points.
  3. The following transactions are not included in the computation of earned Go Rewards points:
    1. Fees and Charges
      1. Annual fee(s)
      2. ATM Withdrawals
      3. Automatic Debit Arrangements (ADAs)
      4. Additional Account Fees and Charges assessed by the bank
    2. Purchases for business transactions such as:
      1. Wholesale - warehouse clubs, online wholesale stores and similar merchants
      2. Fleet - fuel, service, consumables and other expenses related to the maintenance of vehicles for commercial purposes
      3. Distribution - pharmaceuticals, consumer goods, dealers, networking or multi-level marketing.
      4. Other purchases that may be deemed as business transactions
      5. Gaming transactions
  4. Go Rewards Points accrue in the Account Holders name only.
  5. Points earned are non-transferrable.
  6. Points earned on other UnionBank accounts under the same Account Holder's name such as Credit Cards, other debit cards, cannot be used or combined for redemption.
  7. Go Rewards Points earned shall not expire for as long as the Go Rewards Membership Account remains current and active.
  8. UnionBank reserves the right to forfeit Go Rewards Points if determined that the cardholder has abused or violated the provisions stated in this terms & conditions.
  9. UnionBank may at any time, amend the terms and conditions stated herein.

 

 

REDEMPTION

  1. All Points earned on the Account Holder's account will automatically be credited to the Cardholder's Go Rewards account at the beginning of each succeeding month.
  2. As all points will be credited to the Account Holder's Go Rewards account, Points can only be used inside the Go Rewards Program.
  3. Go Rewards points earned shall not be convertible to cash, annual fee payment, buy load, paybills, top up wallets, and fund transfer in the Unionbank Online App and services.

GENERAL POLICIES

  1. A dispute on the number of Go Rewards Points reflected on the advice from Go Rewards to the Account Holder must be reported within 30 days upon receipt. Otherwise, the same is considered true and correct.
  2. UnionBank reserves the right, without need of any prior notice, to terminate the Rewards Program or list/de-list any reward item in the event that they become unavailable.
  3. UnionBank reserves the right to discontinue or terminate any existing arrangement with program / merchant partners for the redemption of points, without need of prior notice.